Call Centers

Call Centers or CATs (Telephone Service Centers) are used as telephone call centers for making (outbound) or receiving (inbound) calls with the purpose of serving clients (external or internal), end users of some equipment or service, associated companies, business partners, etc. where they generally work 24 hours a day, 365 days a year.

Currently there are different types of Call Centers where various concerns or services are addressed, such as: cardholder support, order taking or tracking (CEDIS), claims reporting and handling (Insurance), personalized assistance services, attention and reception of emergency calls, reception of complaints or questions, reception of emails, text messages (SMS), instant messaging (whatsapp), among others.

These Monitoring Centers or Call Centers are integrated with different equipment and Visualization and Collaboration Systems such as 24/7 use screens, video walls, 24/7 monitors, audio and microphones , A/V accessories , Interior Design and Furniture for Call Centers, etc.